Returns & cancellations

Firearms

Because of federal recordkeeping and standard FFL-retail practice, firearm sales are final once the firearm ships to your selected dealer. If you need to cancel, contact us immediately - before it ships we can usually cancel and refund in full. After it ships, returns are handled as a warranty or defect claim (below), not a change-of-mind return.

If you're denied at the background check

If you do not pass the background check at your dealer, you will not take possession of the firearm. Contact us and we'll arrange the return of the firearm from the dealer; we refund the purchase price less actual outbound and return shipping and any non-refundable processing the transaction incurred. Your dealer's transfer fee, if already paid, is set and collected by that dealer.

Defective or incorrect items

If an item arrives defective, damaged, or not as described, contact us within 7 days of the transfer or delivery and we'll repair, replace, or refund it. Manufacturing defects are also covered by the manufacturer's warranty; we'll help you with a warranty claim where one applies.

Ammunition

For safety reasons, ammunition is non-returnable once shipped unless it is defective or was shipped in error.

Non-firearm items

Unused accessories and other non-firearm items in original, unopened condition may be returned within 30 days for a refund of the item price; return shipping is the buyer's responsibility unless the return is our error.

How to start a return

Contact us with your order number before sending anything back so we can issue return instructions. Refunds are issued to the original payment method after we receive and inspect the item.